Terms policy

When using the service at vpswindows.com, customers ensure that they have carefully read and completely agree to our terms of service to have the best experience.

1. Customer’s responsibility

1.1   Customers are responsible before the law for all data when using server infrastructure rental services at vpswindows.com. Make sure this data does not contain destructive software and complies with legal regulations on technology ownership, copyright, national secrets, security, and culture. Do not use the services provided by vpswindows.com for the purposes of: organizing gambling, betting, lottery, hacking, destructive attacks (DDoS), fraud, coin mining, Spam Mail. If you violate this term, the customer will be solely responsible before the law without involving us.

1.2   Customers need to keep identification information, passwords or other information related to service accounts or customer management accounts securely. In case of detecting any form of unauthorized access to your account or security loopholes such as loss, theft or disclosure of password information and other information, please notify us immediately. instantly.

1.3   Customers are responsible for preserving data and source code on vpswindows.com’s servers. We do not accept any responsibility in any case related to user data.

1.4   Customers are responsible for securing the remote access rights granted by vpswindows.com, and at the same time, customers must be responsible before the law if they intentionally let the remote access rights be abused by a third party to perform actions illegal.

2. Responsibilities of vpswindows.com

2.1  Commitment to service quality in accordance with the information publicly available on the website and regulations on service quality standards.

2.2   Confidentiality of customer information and customer data provided to vpswindows.com. Information is not allowed to be provided to any third party unless requested by competent authorities or approved by the customer.

2.3   Resolve customer complaints about service quality within the scope of responsibility of vpswindows.com immediately after receiving the information.

2.4  Not responsible for compensation for customer data stored at vpswindows.com in the event of: The customer loses the data themselves, is intentionally sabotaged by a third party and the customer cannot prevent it, the system is interrupted. interruptions and errors due to force majeure events.

2.5  Has the right to unilaterally suspend the service if the customer violates vpswindows.com terms of service use.

2.6  We commit to refund 100% of the service value if the commitment is not fulfilled.

2.7  Notify customers by email or text when there are any changes to the service or service maintenance.

2.8  Any errors, delays, interruptions or loss of connection occurring due to vpswindows.com’s equipment or systems, in addition to the rental fee deduction during the service interruption period according to the table below, vpswindows.com will not be responsible for. responsible for compensating for any other damages. Except for the case where vpswindows.com has its own compensation and support policy for customers.

Category Support policy
Conditions of network equipment and infrastructure The total interruption time during use will be added to the corresponding usage time.

3. Payment regulations

3.1  Customers using services at vpswindows.com are responsible for paying all fees in full and on time.

3.2  3 days before each service renewal, vpswindows will send a fee notice to the customer by text or email.

3.4  During the prescribed time to renew the service, if the customer does not pay, after 3 days from the expiration date, the service will be suspended and the service will be canceled according to regulations.

3.5  vpswindows.com will not be responsible for any consequences or damages arising from the customer’s failure to fully comply with these payment regulations.

3.6  Payment method:

When registering for service at vpswindows.com, customers can pay in the following forms:

  • You can pay via cryptocurrency, PayPal, USDT, BTC, Perfect Money, WebMoney

4. Temporarily suspend and terminate use of the service

4.1  The service provided by vpswindows.com will automatically terminate/suspend according to the agreement of both parties or at the time of service expiration.

4.2  vpswindows.com reserves the right to suspend services in the following cases:

  • Customers have violated the provisions of the Terms of Service during the use of our products and services.
  • The customer does not cooperate and does not respond to the coordination of additional required documents.
  • Customers do not renew and pay overdue service usage fees to vpswindows.com within 3 days from the date of service expiration.

4.3  Before terminating the service, the customer is responsible for moving all data stored on vpswindows.com server.

4.4  For trial services of up to 3 hours or on demand, you can contact customer care for advice.

5. Customer support

5.1  vpswindows.com quickly supports customers using the service through a variety of channels such as phone, livechat, fanpage, ticket, telegram, skype.

5.2 24/7 support.

6. Confidentiality of customer information

vpswindows.com respects the privacy and seriously manages customer information.

Terms of use will be changed and updated to suit each time and type of service. Customers are responsible for regularly monitoring this email or text to ensure compliance with the terms and conditions.
Content last updated at 17:30 PM – January 25, 2023

VPSWindows is a service that provides high quality proxies with diverse IPv4 and IPv6 addresses in many countries around the world, including Vietnam, USA, Europe, and Asia. We provide services solely at the vpswindows.com website and are not responsible for other fake sites.

1. Proxy usage policy

By clicking on the button agreeing to vpswindows.com’s “Proxy Usage Policy”, you agree to comply with the following service provision policies. If you violate the policy, your account will be permanently locked and no refund will be issued:

  • Do not use proxies for SPAM activities, bot traffic, gaming or livestreaming unless we clearly state which Proxies are allowed.
  • We strictly prohibit the abusive use of Internet bandwidth by Proxies, not to scrape data, unless we clearly state which proxies are allowed.
  • Using proxies complies with the provisions of the Law on security and safety on the Internet. Customers are solely responsible before the law if violations occur.

2. Payment policy

The system operates in the form of direct service payment. After successful deposit, you can use the services we provide.

Transactions deemed fraudulent may result in your account being permanently locked with no refunds. In case of payment error, please send a request to support for resolution. Disputed transactions will be handled in accordance with the law.

3. Service renewal

The expiration time of the Proxy service depends on the registration period of the Customer when purchasing the Proxy. About 3 days before the service expires, the system will send an email notification about the service renewal. Customers need to log in to the system to perform the Proxy renewal transaction to avoid service interruption.

Proxies that are not renewed will be permanently canceled and cannot be restored. Please note the expiration date of the registered service. We will not be responsible if you do not renew the proxy as requested by the system via email.

4. Update terms of service

To keep up with the progress of service development, the service policy may change, we reserve the right to adjust this policy if there are any inappropriate points. Each time the usage policy is changed, we will note the time mark. We are not responsible for notifying the details of the changes, you need to update the policy before registering to use the service.
The content was last updated at 17:30 PM – January 25, 2023

VPSWindows always wants to bring a safe and good Internet environment to users. Therefore, if you find someone violating the terms of service or using our service for fraudulent purposes, please notify us immediately by sending an email to. contact@vpswindows.com

In the body of your email, please provide sufficient information to demonstrate the abuse. We will only process your abuse report if we determine that all the information you provide is accurate.

Abuse handling process:

Step 1: Within 12 hours of receiving an abuse report, we will respond to the user to confirm that we have received the abuse report.
Step 2: We will review the content of the abuse report, check the evidence provided by the user to determine the accuracy of the report. If there is any unclear information, we will respond to the reporter for further discussion.
Step 3: After checking the information, if the violations in the report are correct. We will contact the service owner to request them to remove and handle the violation. If the subject objects to these abuse reports, we will act as an intermediary for the two parties to discuss and depending on each case, we will make the most appropriate decision.
Step 4: After deciding and handling the violation. We will respond to the results to the person reporting the abuse.
Step 5: Save the case file for future reference.
Last updated at 17:30 PM – January 25, 2023

Service quality commitment is a commitment between VPSWindows and customers using the service. The commitment aims to clearly demonstrate the desire to bring the best service quality to customers and help customers feel more secure when using the service.

Terms of commitment:

  1. Commitment to Availability
  2. Commitment to data and information security
  3. Periodic system maintenance

1. Commitment to availability

We guarantee 99.9% monthly service uptime.

1.1 Definition of uptime

Uptime is the time the system is available in minutes per month minus the percentage of the system that is unavailable (called downtime).

1.2 Service compensation commitment

Uptime Corresponding downtime Compensation Rate
From 99 to less than 99.9% More than 5 minutes to 432 minutes 20%
From 98 to below 99% Over 432 minutes to 864 minutes 50%
Below 90% Over 864 minutes 100%

2. Commitment to data and information security

We are committed to protecting customer data and information at the highest level when data is transmitted over the network and when stored on Xanhcloud’s system.
We are committed to not violating customer data, not causing leakage, loss or disclosure of customer data information except in cases required by law.

3. Periodic system maintenance

To ensure the continuity of service provided to our customers, we are required to perform system maintenance. System maintenance can be scheduled on any day of the week and can be performed at any time of the day. However, we will try to perform system maintenance at times that have the least impact on customer service.
Last updated at 17:30 PM – January 25, 2023